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Google Rating
4.8
Based on 92 reviews
River City Flooring Inc.
4.8
jim odham
14:08 16 Jul 19
Dianne Jernigan
20:27 15 Jul 19
Friendly, courteous, helpful owner and staff. Workmanship in sanding and staining hardwood was outstanding! Would definitely recommend River City Flooring without reservation.
Matt Abell
13:02 24 Jun 19
I attempted to refinish my hardwood floors myself and it turned out to be a disaster. Chris from river city flooring came out quickly when I was requesting quotes. A few others mocked me slightly for how they turned out (too much stain and I didn't wipe it off). Chris was the only one to tell me "hey, I've been here before, too. We can take care of it." Many other flooring companies were giving a 6 week lead time or longer but River City Flooring managed to get me on their schedule within 2 weeks. Amazing. My situation was unique (~400sqft) but it was greatly appreciated.When it came time the professionals were just that: professional. They were always punctual and definitely a master at their crafts (Jerry, Tim, and Jamie). The floors turned out incredible and I couldn't be happier. I'll be using them in the future instead of trying them myself...again.
Scott Spence
18:29 19 Jun 19
Candice Love
12:07 19 Jun 19
Carley Windhorst
16:12 13 Jun 19
Kenneth Knight
19:21 28 May 19
The installing crew showed up When they said they wouldAnd they did an excellent job!! We love our floor
pedro mata
15:10 24 May 19
I’ve had River City Flooring out at our facility on two different occasions. They have installed roughly 7,000 square feet of flooring here at Independent Rough Terrain Center in Cibolo Tx. They are very responsive and have completed the work in a timely manner. I will be using their services at our facility in the near future and highly recommend them for your future flooring projects.
Brad Rigney
14:56 15 May 19
I am a remodeler in the Louisville, KY area. I buy my flooring from River City Flooring. Pam has been great to work with. Their selection and pricing have been great as well. In addition, they offer in house installation so if I need installers in a pinch they have me covered. I can’t recommend them enough!
Richie Collins
13:41 07 May 19
Jelaine Frey
13:23 07 May 19
Wendell Farrar
16:15 03 May 19
Mike Pemberton
17:29 24 Apr 19
Not enough good to say about River City Flooring. Price beat the competitors. Scheduling faster than competitors. Install crew was nothing but polite, courteous, and timely. They worked fast and were very thorough, and cleaned up perfectly after they were done. 10/10, A++, would use again in a heartbeat.
Meredith Parker
01:04 20 Apr 19
Great prices and wonderful service!! This is the place for all your flooring needs.
Terry Grigsby
16:10 16 Apr 19
Very nice store nice staff
John Ewing
13:46 14 Apr 19
Excellent service and we are incredibly happy with the results. Quality carpet and installation at a very reasonable price. Thank you to Dan Rauch and the whole team for a great experience.
Melinda & Allan Terry
14:12 29 Mar 19
The staff was great to work with and made the process run smoothly!!
Robin Bryant
08:51 29 Mar 19
My floors are fantastic, great job. Just make sure you take a picture of your food in your fridge/freezer as they will eat your ice cream lol. Wonderful job would utilize again and recommend. Robin Louisville
Megan Kelley
19:40 28 Mar 19
Terrific selection with a variety of price points to work with. Chris, the owner, was extremely helpful when I came in to the showroom to select samples. I was able to take large samples home to see in the space for a couple days in various lighting before making my selection. A fantastic sale price was the icing on the cake! I would recommend and use River City Flooring again!
Brad Williams
19:30 28 Mar 19
Great work. Quick quote. Great communication. Very professional. On time. Fairly priced. Quality craftsmanship.
Alex Vance
17:20 22 Mar 19
The flooring turned out beautifully. They did a great job working with the brick facade we put in. I really appreciate the guys who did the work. They held furniture up so that I could put felt pads on the bottoms of everything and helped me lift everything and put the room back together.My only issues:They were a bit off on the estimate for putting it in because they didn't consider the trim would take longer to get than the flooring. (small thing) They left a threshold off because they had measured incorrectly.I was contacted by Dana and she kept insisting that I pay before the job was 100% finished, but Dan the sales guy sorted the situation out.
Leigh Bryant
18:22 08 Mar 19
I recently had a bedroom and closet redone with new hardwood flooring to match the rest of my condo, after a major water leak. Dan in sales was wonderful and answered all of my questions, and always got back to me very promptly. He knew I was on a tight deadline to have the work completed since I was listing my condo for sale soon. The floor installers were very professional and did a great job with everything - the new flooring looks fantastic! They also were careful with moving my furniture and making sure nothing was damaged or scratched. Thanks River City!
Bonnie Hasty
20:35 23 Jan 19
Our experience with River City Flooring was a very positive one!! Love the product we chose...it’s beautiful! From sales, to installers everyone was professional and knowledgeable about the floor we chose and what we could expect from start to finish. So happy, we love our new floor!!!
Robert Hasty
13:21 23 Jan 19
I don't often share customer experiences but for River City I feel strongly that others will find our thoughts helpful in making a flooring purchase decisIon. Starting with their showroom selection and staff expertise through installation, we're very satisfied. Their installation crew was very professional, knowledgeable and courteous. Being a locally, family owned business they reminded me of that rental car tag line, "WE TRY HARDER". Bottom line is I highly recommend considering River City.
Kylia Sullivan
17:27 11 Jan 19
Happy to give a 5 star review to River City Flooring. Excellent customer service, quality product, best price in town! Chris was gracious enough to answer all of our 1000 questions :) Would recommend to anyone! Purchased: 1,500 sq ft of Bella Cera Mombello French Oak flooring, pictures to come!Kylia Sullivan
joe barito
14:14 15 Dec 18
Margie Barito
20:31 14 Dec 18
Loved my carpet choice and the great assistance I received in making my choice. The installers were very professional!
Mike Pascal
20:59 10 Dec 18
Outstanding selection on quality luxury floating floor laminate. It looks and feels like real wood. Highly recommended.
Jason Winder
21:46 01 Dec 18
Always helpful and friendly!
Gerry Mattingly
02:43 12 Nov 18
Billy, the owner, and Jeremy, a flooring installer, at River City Flooring were able to repair some damaged boards on my engineered wood floor at considerable savings. All of the other flooring companies that I had contacted said the only thing that could be done was to replace the entire 1,000 sq. ft. floor. Using his considerable experience and expertise, Jeremy was able to repair only the damaged boards. I highly recommend the folks at River City for your flooring needs
Mike Roberts
16:28 07 Nov 18
River city flooring are simply awesome. There installers were experts and professionals. Quick, efficient, and clean, I would highly recommended this company to any one considering new flooring
Mike Phelps
00:58 07 Nov 18
Just had entire 2nd floor carpet replaced with hardwood. The folks ( Tom and Chris) at River City were awesome, everything went as planned and the floors look GREAT. Also, the installers did a fantastic job and were very detailed and professional. Overall, if you want a fair price, quality floor and workmanship go to River City Flooring!
William Knight
20:35 31 Oct 18
Kailey Crater
14:59 05 Oct 18
Dave Amrein
20:49 06 Sep 18
Thank you Tom Jones, Travis and Tom for and excellent job of installing our hardwood stairs and repairing some water damage.Dave A., LaGrange, KY
Eli Furlong
17:21 22 Jun 18
John Church took such great care of us after a HORRIBLE experience at Floors & Decor. Awesome place, great prices, nice product. We’ll be back for our next project!
Greg Groleau
06:48 16 May 18
Chris, Thank you and your entire team for the help in getting my carpeting completed today. Carlos is a gem and is a great reflection of your company and the experience we’ve had as we replaced the flooring throughout our house. Dan, Richie, Dana and your installers have all done a fantastic, professional job and clearly reflects a value set any customer would want to do business with. Thanks again for your help.Greg J. Groleau
Jeff Slyn
23:51 12 May 18
Happy to give them another star after final pricing but not as competitive as some other places. Everyone I did speak with there was very nice, most certainly helpful and responsive unlike some other stores!
Jeramie Wilson
15:59 09 May 18
Had our basement carpet laid by River City Flooring. The finished product is excellent, much better than we had before. However, most impressive was the responsiveness of Dan (sales professional), Tom (sales manager), and Chris (owner). We had an unexpected installation issue and those gentlemen took responsibility, rose to the occasion, and made it right for us. Businesses are quick to advertise that they stand by their work and won't negotiate or compromise customer service. In the event an issue arises, I've wondered if those same companies would remain true to their word. This company does! Customer service and consultation was excellent, follow through are equally impressive. We prefer to buy local when possible. River City Flooring beats the price of bigger retailers, with superior service and personal attention. Do yourself a favor and start your flooring search here. You won't have to look any further.
mary kelly
16:34 23 Apr 18
Totally happy with my sand and finish hardwood floors from River City! My salesman Richie was fabulous and all crew members were super. My floors look wonderful!!!
Tyler Goss
19:11 15 Apr 18
Most knowledgeable and friendly people in the flooring business.
Crystal Ferguson
14:54 19 Mar 18
This is the best place to buy floors!! I went in not knowing what we wanted and their employee John was very helpful. He told us what was good what wasn't so good, what to stay away from and what to buy. I came out there with the best floor ever!! Will recommend to everyone I know.
Kathy Creech
00:09 15 Feb 18
We are so happy with the service and product from River City Flooring! The sales rep in the store was very attentive to what we wanted (and we were very picky,) and found the perfect wood floors for us on only his second suggestion. He was very professional and super helpful. The guys that came to our house to install the floors were equally as impressive! They were so polite and took time to clean up after they were finished. The installation looks incredible! We are thrilled with our experience with River City Flooring. Highly recommend.
Misty Church
01:48 14 Feb 18
Anna Schindler
22:49 28 Dec 17
Christy Parsley
19:27 28 Dec 17
Great selection of flooring. Knowledgeable sales staff and professional installers.
Kent Crosthwait
13:23 11 Dec 17
Marie Haley
21:23 08 Nov 17
We are very happy with our hardwood floors from River City Flooring, We were told by a number of flooring companies that the product we sought no longer existed in the market. Quarter Sawed Tiger Oak. River City said no problem. They found it installed it and finished it no problems no delays. They even came back and fixed a mistake that was completely the designers. Electric lead we were told we needed and did not.
John Malcolm
14:36 08 Nov 17
Had a great team working for us on our project.Every detail was attended to and no mess was left for us.The schedule was attended to and the job was finished on time.Great job.
Sal Costanzo
03:47 03 Nov 17
Awesome sales team and installers. Did a fantastic job installing my floating floor in my finished basement. Could not be more pleased!
Betsy Frentz
20:35 16 Oct 17
Great selection and service! Everyone who I worked with at River City (in my home and in the showroom) was professional, polite and kind. The installation of carpet on my stairs was a tricky job but the installer spent the time to make sure it was done correctly. The finished product looks great. Thank you all !!
Greg Albright
21:40 12 Oct 17
Linda Drake
20:45 11 Oct 17
Lisa Cooper
17:18 21 Sep 17
Very good! Everything was done in a timely manner. Edin and his crew were very thorough, detailed, respectful, and courteous. Will definitely use River City Flooring again!
Steve Payne
20:54 19 Sep 17
Kenya Harris
17:59 29 Aug 17
Fantastic job by Andrew and John will be seeing them again 😄😄
Sue Sabo
00:32 18 Aug 17
Our floor looks great and we are happy with its durability. Our experience with River City from the start was excellent. Everyone we dealt with (sales to office to installers) was informative and accommodating and were just nice people. We love supporting local businesses. We will recommend this business to others and will return when we need another floor. Thanks River City.
Teneha B
20:14 19 Jun 17
Friendly staff. Helpful with recommendations. Are residential contractors.
Mike J
13:18 08 May 17
Great experience from start to finish!
kim whittington
20:02 13 Apr 17
Jack Sweeney
19:05 13 Apr 17
patricia reed
20:55 27 Mar 17
I had an excellent experience with River City Flooring and would recommend them for any of your flooring needs.
Rochelle Hays
23:10 23 Mar 17
I absolutely love my floor. I was trying to match stairs my uncle built, and Richie helped me find the perfect match. Everything was handled professionally. The work was done in timely manner as promised. Highly recommend.
SIFT Consulting
15:35 20 Mar 17
We had water damage to our 10 month old brand new home. River City Flooring installed new floors and they turned out great! Even better than the custom floors we had. They were very professional, they worked like the home was theirs, took care in everything they did! They even exceeded our expectations in how they finished the floor at the stairs, better than it was by far and better than I could have drawn up. I would recommend them to everyone!!!!!Thanks for a great experience even through a difficult situation, with the water damage!!!!Thanks again- Beth and Steve
Jimmy Sawyer
21:35 14 Mar 17
This was our first time visiting River City Flooring. Customer service was great and very helpful. They have lots of styles to choose from. We will definitely be returning!
Mary Carpenter
18:06 13 Mar 17
I have nothing but praise for River City Flooring and their staff. We had old carpet removed; hardwood installed; existing wood sanded and the entire floor refinished. This was a big project that took about three weeks. The floors are beautiful!! The old and the new match perfectly. The River City Staff was polite, trustworthy, managed all the details and even texted us photos of the progress. They are the best!
marshall hill
00:41 03 Mar 17
I'm not an easy person to work for . I expect my job to be near perfect. And I must say River City Flooring far exceeded My expectations . Everyone that I came in contact with at River City Flooring performed at Perfection , to give me an exceptional Flooring job that is Outstandingly Beautiful . Everyone from the company President, Sales Manager , Office Staff, Installion Techs, Sanding and Finishing Crews Showed me respect and were very helpful in getting me a Floor that I'm totally Impressed and proud of . Thank You Staff
Dennis Summitt
18:18 22 Feb 17
The product did just what was said it would do and it causes the rest of the remodel to come together and is complete.
Travis Baird
15:35 22 Feb 17
Did an amazing job matching a new hardwood floor to an existing one. Will definitely use them again. All the people involved were very professional and did great work.
Beth Barnett
02:11 22 Feb 17
Nice people, very professional, cleaned up well and did everything to our expectations!
Donna Campbell
02:10 22 Feb 17
River City flooring was great. We had carpet replaced and hardwood done. Dan our salesperson was very professional and helpful. All of the workers that came to do the jobs were on time and did a great job. I would recommend River City and we will be calling them for our next flooring job.
Bob Horner
19:08 21 Feb 17
RCF had an entire first floor to refinish. Some of the flooring was very weathered, other areas not so much. They did a great job in removing and replacing furniture, sanding, staining, and sealing the floor. They were on time and completed the job on schedule
Tyler Harvey
18:43 21 Feb 17
River City refinished the hardwood floors in my house in February 2016 and did an excellent job. They were easy to work with and made sure I was completely satisfied with their work!
Ronald Mindak
15:19 21 Feb 17
We had a concern about our existing oak hardwood floor when we decided to completely renovate our kitchen. After the old galley kitchen was removed , we needed to add about 100 sq. ft of flooring and have it match what was already there. River City was able to add the additional flooring, complete with the walnut pegs at the end of each board. The floor matches perfectly and looks like it has always been there. Excellent work!!
Rochelle Olin
14:45 21 Feb 17
River City Flooring has done our floors in over half of our house. The floors look great and the workers have all been very professional. Look forward to getting our bedroom done next!
Dana Underdonk
20:46 15 Feb 17
Great!
Gregg Fowler
02:50 09 Feb 17
The River City Crew did a great job on our floors. They started and finished when they said they would. The custom blended stain was perfect. I highly recommend them.
Nora Katz
22:14 19 Jan 17
Had carpet installation done today by David and Nathan. Really like the job they did. Nice, professional installation. Good Crew!!Friendly and polite on approach.Thanks!
Sharon Richardson
18:22 24 Jun 16
We had hardwood floor installed though out our living room, dinning room and kitchen. River city Floors provided wonderful product and service. Tom was knowledgeable about the product choices. From the office, showroom and installers, everyone treated us graciously and provided all the information needed. I was especially pleased with the installers. They worked diligently, skillfully and even did a great job of cleaning up! Excellent expterience.
Kate Nitzken
20:16 01 Mar 16
Rivercity Flooring did an outstanding job on our hardwood installation for the entire first floor including the powder room. The staff provided excellent service with prompt arrival each day. From the tear out to the move in, they were available with assistance and professional advice. The entire project was completed during winter weather. The floors were expertly sanded, and the color was applied perfectly. Expert color recommendations matched the cabinets and wall colors. Other decorating companies have remarked on the quality installation after they have seen the results. I highly recommend this flooring company for extensive hardwood flooring projects.
Rosie Eiler
04:06 01 Jan 16
They did a terrific job! 433sq. Ft. Installed in 6hours including removing old carpet and pad and our furniture. The installers were very efficient,polite and hauled away every speck of trash. I'm going to use them again soon.
Gary Leonard
14:00 22 Dec 15
We have used River City several times in the past and again they did a great job in laying hardwood in bedroom & closets. Very professional & quality meets our satisfaction 100%. Their team of workers are very polite, punctual & clean with the job.
Rebecca Ludlow
21:48 10 Mar 15
I've been impressed with everyone I've been in contact with from RiverCity Flooring. Dan was knowledgeable and helpful when deciding on beautiful solid birch flooring. Their pricing was not cheap but very reasonable. Everyone was prompt and professional. They arrived at the scheduled time, every time!!! What really BLEW ME AWAY me was the installer Walt. Walt's an artist and his canvas is flooring. He took the time to blend the flooring perfectly and complete all the details. It's obvious that he takes great pride in his work. Walt and his team went above and beyond and I couldn't be happier with the results!
Shannon Williams
00:04 16 Dec 14
We used Rivercity Flooring twice and had a great experience both times. Chris, (the Owner) spent an hour with us explaining all the options, as we DIY and installed the flooring ourselves. Overall, we installed around 2000 sq. ft of Acacia hardwood and we love it! When we needed help learning a new installation method, Chris came to our home on the day before Thanksgiving to demonstrate the process. You can't beat the price and service, and this a great way to support a local business vs. "big box" stores. I highly recommend.
Kyle Cornwell
20:07 03 Dec 14
The owner, Chris, at River City Flooring is super easy to work with. He has a great selection and fair prices. I highly recommend them and will definitely use them in the future!
Danielle Hirth
19:41 12 Nov 13
River City Flooring did an amazing job on our hardwood floors. The customer service was impeccable!
Steve Sautel
16:51 08 Apr 13
I can't recommend these guys enough! We had pre-finished hard wood floors installed on our 2nd floor- it looks fantastic! Chris was great to work with, Andrew and the twins did an excellent job with installation, and the price was very fair. Will definitely use them again.
Facebook Rating
4.6
Based on 12 reviews
River City Flooring Inc.
4.6
Jon Sanderson
18:11 16 Apr 19
We just had River City Flooring install hardwood floors in our master bedroom that was carpet. We wanted to match the existing hardwood that is on the rest of our first floor. We couldn’t be happier with the results. You would never be able to tell it wasn’t the same as the rest. The gentlemen that did both the install and sanding/finishing were very polite and efficient. The estimate was very clear and itemized. The price was right for the high quality. I give it a 10/10 experience.
Barbara Kuprion Mackovic
22:28 19 Mar 19
Love the new carpet I had installed on the upper level of my home and Bernard, the installer, was excellent. Best customer service. Last year I had them install hardwood floors on my main level. Again they are the best. Highly recommend them.
Jeramie Wilson
15:54 09 May 18
Had our basement carpet laid by River City Flooring. The finished product is excellent. However, most impressive was the responsiveness of Dan (our sales professional), Tom (sales manager), and Chris (owner). We had an unexpected installation issue and those gentlemen took responsibility, rose to the occasion, and made it right. Businesses are quick to advertise that they stand by their work and won't negotiate or compromise customer service. In the event an issue arises, I've often wondered if those same companies would remain true to their word. This company does! Customer service and consultation was excellent, follow up and follow through are equally impressive. We prefer to buy local when possible. River City Flooring beats the price of bigger retailers, with far superior service and personal attention. Do yourself a favor and start your flooring search here.
Rick Beck
19:31 01 Nov 17
Installed vinyl plank flooring in our basement. Friendly, professional installers did the job quickly and it looks great. Very pleased with finished flooring.
Betsy Frentz
20:15 29 Sep 17
River City replaced the carpet on my stairs today. It was a difficult installation and it probably took much longer than they anticipated. But the finished product looks great and I really appreciate the team's patience today! Thank you!
Timothy Wayne Cheeks
19:58 24 Nov 15
me and my wife went to several flooring stores but we with RiveryCity. No pressure - Great sales people!
Kristen Haas Bickwermert
19:24 07 Jul 14
RiverCity re-finished the hard wood floors in my new home and they are absolutely beautiful! They got rid of all the old holes from the carpet and several dark spots that were left on the floors from the previous owner. I would definitely recommend them and plan on using them again!
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