I was very happy with my experiences at River City Flooring, from the initial time spent picking out our flooring, to the install and the clean up each day when installer was finished. I feel that the Installer did an excellent job and was very conscientious and I was well pleased.
00:52 09 Sep 20
The sales team was helpful and the installers were courteous, fast, and skilled.
17:44 02 Sep 20
Great people to work with!
00:43 23 Aug 20
17:00 14 Aug 20
The flooring I used from River City Flooring was outstanding. I looked at the big box stores for options but the quality and service offered by Chris Brumley and his team were outstanding. I used a 3/8" pre-finished engineered hardwood in a home that I was renovating for our daughter. Of all the things I did to the home (and I spent 7 months renovating this house), the flooring was by far the biggest impact item. I really liked the consistency of the boards also. They all were manufactured well so that the tongue and groove went together seamlessly. My wife and I laid about 1200 sq ft within 5 days. River City has a very knowledgeable staff, they are friendly and they back their products. I will be back!!!
16:01 28 Jul 20
River City did an amazing job on our hardwood floors. We had a prefinished hardwood that they sanded down, threaded in new hardwood, and stained. I was worried there would be a distinct difference between the two but they look the exact same! Free floor cleaner is a bonus. Thanks again
23:02 23 Jul 20
Provided good on 2 different occasions, will use again
19:34 18 Jul 20
We are customers for life. Great Prices and the staff is very helpful. Thanks
03:45 03 Jul 20
Not a better flooring company in this state! We have used them in the past and they never disappoint. Andrew and John (I think was name)- were exceptional- extremely professional and courteous. Super efficient and finished the job meticulously and in record time. Floors are absolutely gorgeous :)
13:30 30 Jun 20
Super helpful all the way out to the vehicle
20:01 25 Jun 20
Our floors look so amazing after River City Flooring worked on them! We are so happy with the results. We are also excited that they provide us with free refills of Bona cleaner to keep our floors looking like new!
16:03 25 Jun 20
Great and professional to work with. I use them for home and work projects!
14:34 23 Jun 20
We were extremely pleased with River City Flooring and will use this company for future flooring. It was a pleasant experience all the way around. I can’t speak highly enough about the installers Andrew and John. They were very nice guys, professional, hardworking and did a phenomenal job. Skip from sales was great also and had quote to me quicker than anticipated. Service Manager Joe was great. Dana from office was.very nice and efficient. Thanks so much! I highly recommend River City Flooring.
17:39 06 Jun 20
17:20 02 Jun 20
We have bought a couple times from River City Flooring and every time the experience has been amazing! The free Bona refills are an awesome perk too!
01:37 27 May 20
I contacted River City in a bind during the covid restrictions, needing three bedrooms carpeted in a narrow window of time. They delivered samples to my wife's work, were able to schedule on the day needed, and delivered exactly as promised. The install crew did an excellent job and left everything clean when they were done, even hauling off the carpet I had tore out. I have and will continue to recommend them to others.
Marcie J Sto K Sto
12:44 11 May 20
Exceptional service, from sale to installation! This was the most professional company ever. Every one from the store and sale of the wood floor we purchased to the installation. VERY PROFESSIONAL.
15:07 15 Apr 20
14:53 15 Apr 20
Did a nice job with our kitchen flooring and it was NOT an easy install!
12:34 30 Mar 20
WOW! The floor is amazing! Everyone was so nice and Jeremy did a great job!
06:18 20 Mar 20
Wow they are the best in the state for flooring. I would not hesitate to recommend them for all of your flooring needs . They killed it on my carpet and hardwood
21:29 14 Mar 20
Flooring install was excellent, looks great & we are very satisfied. Thank u for a great product
01:32 14 Mar 20
Had a great experience with this company. Chris was great and gave me a great price on my flooring!! Highly recommend getting your flooring here!!
22:21 13 Mar 20
20:38 13 Mar 20
01:09 13 Mar 20
River City Flooring did an amazing job with our home improvement project. Dana, Dan, Andrew and Suad were very patient will us throughout the entire process. An exceptional group with talent, determination and a will to see our project a success, which included added new hardwood to one room, sanding three rooms, stain and seal in only five days!!!! However, Suad took our floors to another level when he “blended” the proper color stains to match our interest and the floors cane out more BEAUTIFUL than anticipated!!!! I WILL recommend to anyone interested in vesting your hardwood flooring project to go see River City and they will bend over backwards to make your project a success.
23:23 06 Mar 20
My husband and I highly recommend River City Flooring. We had carpet installed in several rooms as well as on our staircase and they did such a fantastic job, we could hardly believe it! Not only that, but absolutely everyone we dealt with from their store to their people working in our home, were so very nice and courteous, we really appreciated it. We highly recommend this company.
12:51 27 Feb 20
21:08 12 Feb 20
01:07 08 Feb 20
From start to finish, the best experience with home improvement. Dana (office) worked so well with our hectic schedule and was an absolute delight to talk to. Dan was so informative and even made a special trip back to address some concerns we had with the old floor. Suad kept us informed every step of the way and brought our floors back to life! I’m not one to leave reviews, but they deserved it. Thank you so much for making this process so easy!
19:07 06 Feb 20
River City workers did a great job removing old carpet, and installing hardwood and stairs carpet. I am very pleased with the outcome. This job required extra unexpected floor prep work to level a difficult hump, and my initial reaction to extra charges was not good. However, after reading the proposal again, it was clear that extra charges may occur if more floor prep work is needed. The workers worked extra long on the area, and now the hump is not even noticeable. Well worth the extra minimal expense. I would definitely use this company again!
20:29 21 Jan 20
It's a shame I can only give 5 stars because I would definitely rate my experience with River City Flooring as 10 star. Everything from beginning to end of the process with our hardwood floor ( Hickory) was perfect. Skip, the representative, was spot on with his advice and service. The end result is worthy of a photo shoot in House & Garden.
02:08 31 Dec 19
I can't say enough about River City Flooring! They were absolutely amazing! Shortly after my husband and I purchased our first home together, we hired a subcontractor to refinish our 1920's hardwood floors and the subcontractor severely damaged them. We feared the floors were beyond repair, so we contacted River City Flooring (after numerous recommendations) and they saved the day. Our floors look amazing and we could not have done it without them! Their customer service and confidence they had in their team made us comfortable they could our damaged floors. From their service team to the guys sanding the floors, all of the individuals were outstanding. We will be a lifetime customer of River City Flooring. We highly recommend them!
21:42 30 Dec 19
Skip has been amazing from the moment I called to get a quote to, following up after my flooring was installed. Great guy! Great service! Veteran friendly! Most importantly, my hardwood floor and carpet look amazing!
16:32 24 Dec 19
We had nothing but exceptional service from RCF. They were so quick and efficient in installing our kitchen floor that we called them back to place new carpet in our basement. Both rooms look fantastic!
09:57 22 Nov 19
River City Flooring products are reasonably priced and the staff is friendly and great to work with. I installed the Mohawk engineered wood floors and my house looks amazing! I love my new floors!! I highly recommend River City flooring
16:49 13 Nov 19
Great pricing and quick and excellent installation. Would recommend River City Flooring for any of your flooring needs.
19:03 09 Nov 19
I can't say enough good things about the entire group! I had been looking for flooring for 2 years. So glad I waited. We are so happy with the service from Pam Head our sales rep. Down to the installers Russ, Marc, and Pat. They work as a team!!! Perfection is what we think. Thank you all so much! What a transformation it made to our home.
17:38 31 Oct 19
What a wonderful experience. My floors are beautiful. Dan was very helpful choosing the floor and installation was quick and efficient. I appreciate the work and how efficient they were.
19:54 29 Oct 19
My experience has been nothing but exceptional. Chris came to our home to give us a quote and he was wonderful to work with, very professional and informative. Jeremy was our crew leader and his assistant was Dallas - they were both awesome. I am over the moon in love with our floors- they look fabulous. Jeremy had 4 areas that he had to repair due to previous water damage - he is a perfectionist and professional he never once acted discouraged as this did set them back almost an entire day with repairs, he just made us feel as if this was all part of the job, he has excellent customer service skills and Rivercity Flooring is very fortunate to have an employee of his caliber representing their company. I will recommend your company to others. Very happy D. Ramsey
16:18 29 Oct 19
Great people. Great product very nice sells people
16:09 29 Oct 19
16:06 01 Oct 19
I had a very good experience with River City Flooring from the start. Dana snd Ashley were very helpful and knowledgeable. The floor was installed on the day it was promised. The 2 men who laid the floor arrived promptly and did an excellent job! I would highly recommend River City Flooring!
10:56 11 Sep 19
Very easy to work with, large selection, very knowledgeable, delivered flooring on time, did expert installing. Will definitely use them again!
00:35 01 Aug 19
10:58 31 Jul 19
Excellent experience refinishing my hardwood floors from getting the estimate, scheduling and the work itself. Everyone I interacted with was helpful. My floors look great!
21:41 29 Jul 19
I wish I could give more than a five star rating to River City Flooring and their entire team. I had my hardwood floor refinished, and I cannot sing their praises enough. The job turned out AMAZING. I love my new floors and have River City Flooring to thank. I cannot miss the opportunity to recommend Thomas to anyone looking to have their floors redone. He is a true professional. What I loved about watching the process is, Thomas was meticulous and took great care of my home as well as his own equipment. He was very helpful and took time to answer all of my questions. Again...many thanks to Dan and Thomas for making this a positive experience.
17:32 28 Jul 19
Guys were great, did a fabulous job, very professional and would use again...
13:15 27 Jul 19
River City did a great job installing our flooring in 3 rooms, a foyer and hallway. They were professional, easy to work with and at a fair price. We had a situation with a counter that no other flooring company in Louisville would work with us on resolving, the sales representative,Pam and the owner came to our home to look at our problem and assured us that the flooring could be installed with no problem and they went so far as to put it inthe contract that they would be responsible to resolve any issues if our problem was not corrected. The team that installed our flooring were professional. worked very efficiently and did a good job. I would recommend anyone to consider using River City for flooring.
Andy Woodward with Carpet Solutions recommended River City Flooring to me for picking out a new kitchen floor. I made an appointment with Chris Brumley to visit their showroom. The selection was great! I had spent countless hours driving all over town and brought home samples for the past year and didn’t like any of them. After working one hour with Chris, I brought home 4 samples and made a decision within minutes! My material was in stock and put to the side for Andy to pick up for installation. Courteous service and great prices. Thank you! #rivercityflooring #carpetsolutions
They did a beautiful job, very courteous and polite, would hire them again if I needed any more flooring. I recommend them to all my neighbors and all my friends and family. Thank you so much for your courteous and great Service
We just had River City Floofing replace the laminet and carpet in my main floor with vinyl plank. Dan was great at helping pick out the pattern and work up price quote. Andrew and john installed it. They were done in just over a day and did a fantastic job. It was painless from start to finish. I recomend River City Flooring and will use them again!
Chris and the refinishing team went out of their way to meet our expectations and same sure that the job was finished to perfection. They are extremely professional and devoted to quality workmanship. I would highly recommend them to anyone needing hardwood refinished.
We just had River City Flooring install hardwood floors in our master bedroom that was carpet. We wanted to match the existing hardwood that is on the rest of our first floor. We couldn’t be happier with the results. You would never be able to tell it wasn’t the same as the rest. The gentlemen that did both the install and sanding/finishing were very polite and efficient. The estimate was very clear and itemized. The price was right for the high quality. I give it a 10/10 experience.
Love the new carpet I had installed on the upper level of my home and Bernard, the installer, was excellent. Best customer service. Last year I had them install hardwood floors on my main level. Again they are the best. Highly recommend them.
Had our basement carpet laid by River City Flooring. The finished product is excellent. However, most impressive was the responsiveness of Dan (our sales professional), Tom (sales manager), and Chris (owner). We had an unexpected installation issue and those gentlemen took responsibility, rose to the occasion, and made it right. Businesses are quick to advertise that they stand by their work and won't negotiate or compromise customer service. In the event an issue arises, I've often wondered if those same companies would remain true to their word. This company does! Customer service and consultation was excellent, follow up and follow through are equally impressive. We prefer to buy local when possible. River City Flooring beats the price of bigger retailers, with far superior service and personal attention. Do yourself a favor and start your flooring search here.
River City replaced the carpet on my stairs today. It was a difficult installation and it probably took much longer than they anticipated. But the finished product looks great and I really appreciate the team's patience today! Thank you!
RiverCity re-finished the hard wood floors in my new home and they are absolutely beautiful! They got rid of all the old holes from the carpet and several dark spots that were left on the floors from the previous owner. I would definitely recommend them and plan on using them again!