fbpx Coronavirus Message / River City Flooring
Call Us Map Us
A Coronavirus Message

A Message on the Coronavirus from River City Flooring

Covid Changes for Retail starting May 20th.

We are excited to be able to re-open to the public starting Wednesday May 20th. RE-opening brings changes and we wanted to share our new showroom and store protocol and in-home appointment protocol.

Showroom/ Store Protocol:

All employees will have temperature taken daily.

We have multiple Purell stations in the store.

All guests and employees will be required to wear masks.

Everyone will be asked to practice social distancing at 6 feet apart.

We have commercial grade cleaner that we will be cleaning with daily.

We Lysol every area after customers leave.

We wipe down all surfaces after customers leave.

If you would like to handle samples, we have gloves.

The entry will be roped off so please wait to be greeted. This will be to ensure that we can control spacing in the showroom between customers. There are yellow footsteps at the front door so please be sure to observe those for spacing purposes.

We will not allow more than 10 people in the showroom at a time including sales people.

Showroom hours will be

Monday, Wednesday, Thursday, Friday 10-5

Tuesday 10-6

Saturday 10-3

For will-call pick-ups:

Please call to let us know you’re on your way. Pick-up hours are 10-12 and 2-4 Monday- Friday. 10-12 Saturday.

When arriving at the backdoor. STOP AT THE BACK DOOR. DO NOT ENTER THE WAREHOUSE. CALL 502-261-8233 IF NO ONE IS IN THE BACK.

In-Home Estimates Protocol

We will wear masks in the home and practice 6’ social distancing. We prefer all parties in the home that are present wear masks as well.

We will try to be as quick as possible with measurements and discuss as much as possible, options, etc. outside the home when possible.

Update 3/31/20:

Kentucky is doing a great job with our “Healthy at Home” initiative. During this time, please consider tackling a DIY project with us. We have thousands of square feet of vinyl plank, hardwood, carpet, and laminate in stock and ready for you to lay. You can call us to place an order, or if you need to see samples visit our form to request and arrange pick-up.

We are starting to add on-site appointments back to the calendar but only for certain qualified situations. Please call to request an appointment 502-261-8233.

Update 3/23/20:

Due to Governor Beshear’s restrictions and recommendations we will be closing the retail showroom to the public starting tomorrow. We are practicing safe social distance and hygiene. Please do not visit if you or someone close to you has been sick in the last few days.

We still have thousands of square feet of hardwood floor, luxury vinyl plank, and some laminate in stock and would love to supply you the material for your “healthy at home” project or on-going build or renovation over the next few weeks. Products can be ordered over the phone by calling 502-261-8233 and picked up via our warehouse as well during this closure.

We are standing by ready to provide any insight via tele-consulting, samples when available, and of course material for warehouse pick-up. We encourage you to look at our in stock product availability, and know that we can also order products in as most of our distributor and manufacturer warehouses are still functioning, as well as delivery freight companies. Credit card fees will continue to be waived for the safest and fastest turn around time. We will be in constant telephone and email contact with our customers during this time so we can ensure quick satisfactory customer service and also enable us to confirm quantities available, timing of pick-ups and so forth so we have the most limited exposure times in the transaction to encourage safety for all.

FOR THE SAFETY OF OUR EMPLOYEES AND CUSTOMERS, WE WILL NOT BE DOING OUR BONA CLEANER REFILLS WHILE THE STORE IS CLOSED.

We will continue to serve our wholesale customers and their clients- builders/ remodelers/ installers/ restoration during this time. Please call 502-261-8233 for an appointment to choose the floor for your project in our office or schedule an appointment through Facebook Scheduler or Bookings. When we receive your request we will contact you to confirm the appointment. We will only be allowing one customer in our office at a time! If you are a builder, remodeler, installer, or other contractor please call us for access to our samples or to place an order during this time. Please follow us on Facebook to stay up to date!

3/18/20

During this time, we offer thoughts and prayers to all members of our community who have been touched by the Coronavirus. This is a trying time for our society. Our health is something that should never be taken lightly or taken for granted. None of us know what lies ahead economically either, and we want let you know some measures we have taken and plan to take for the health of our employees and customers.

We are sanitizing all doors and surfaces regularly in our showroom. 2201 Plantside Drive Louisville, KY 40299.

We have ceased scheduling in-home appointments for our sales people until the week of April 6th. We are open to scheduling appointments if there is no one currently living in the home or area where the estimate needs to be done in the weeks of 3/23 and 3/30. Call to schedule your appointment at 502-261-8233.

Our installers and sand and finish crews are still ready and willing to work! If you have already received an estimate and would like to move forward with it, our crews are ready and willing to be scheduled for the job. Please call the office to move forward or contact your sales person 502-261-8233.

Half of our staff has been put on work from home status to spread out the contact in the office. Our communications are secure.

We have reduced showroom hours to recognize our governor and the President’s pleas for staying home more and advising for less opportunity for contact.  10-5  Monday thru Friday. 10-3 Saturday. Closed Sunday.

We still have 48k feet of vinyl plank in stock. These are great DIY products and a great opportunity to add value to your home while you have the opportunity and time to accomplish a project while social distancing at home.

We offer 12 month financing with no interest on any order, DIY product only or install estimates over $2000 right now.

We are waiving the typical 2.5% credit card fee on all NEW orders.

Please remember to support all of your local businesses during this time. We have over 30 families that are a part of our one big River City Family. We are still working hard and ready and willing to provide service and products to our community! We have been here for 23 years and plan to be here long after this Coronavirus is kicked.

Sincerely,

The River City Flooring Family

(Photo taken at Christmas party December 2019, pre-social distancing recommendations)